Warranty

Speediance warrants that the Speediance product will be free from defects in materials and workmanship during the warranty period if you use, operate and maintain the product in accordance with the instructions provided. If any quality problems occur during the warranty period due to defects in materials or workmanship, Speediance promises to provide free repairs. If the product is out of warranty or Speediance determines that the product is damaged due to user error, you may choose to pay for repairs. All warranty and repair services will be subject to Speediance's after-sales warranty policy, which meets quality standards and workmanship procedures. Speediance's limited warranty policy applies only to Speediance products purchased from Speediance official channels or authorized dealers. The after-sales warranty service provided by Speediance is limited liability, not unlimited liability. It is important to read this warranty policy carefully to understand the terms, conditions, circumstances, cost sharing, risks and other details regarding the Speediance repair service.

Warranty Period

The effective warranty period starts from the date the user receives the product and ends at 24:00 on the day before the product expires. If the user cannot provide a specific delivery date, the warranty period will be based on the valid invoice issuance date or order purchase date provided by the user. If the user is unable to provide a valid purchase invoice or other valid proof of purchase along with the order information, the warranty period will begin 30 days after the product's factory date. Parts replaced during the warranty period become the property of Speediance, and parts replaced outside the warranty period become the property of the user.

equipment project Standard warranty period
Gym Monster Motor, screen, power supply, etc. 24 months
Gym Pal Motor, power supply, etc. 24 months
Accessories Rowing machine, flat bench, adjustable bench, Bluetooth ring, barbell hook, barbell pad, adjustable barbell, rowing bar, ankle straps, triceps rope, handlebars, ski handles, smart handles, yoga mat, weight belt, extension strap, accessory rack, ball connector, resistance cable set. 12 months


Party responsible for logistics costs:

Issue Speediance Client
Return or exchange for non-quality issues ✘ ✔
Return or exchange due to quality issues ✔ ✘
Repairs during the warranty period ✔ ✘
Out-of-warranty repairs ✘ ✔


Free repair service must meet the following conditions

  1. Purchase Speedicance products from Speedicance official channels or authorized dealers.
  2. Products that have non-human performance failures within the specified warranty period.
  3. Products purchased for personal or home use (for commercial use, a separate purchase agreement and warranty terms must be arranged with Speediance).
  4. Unauthorized disassembly, modification, installation not in accordance with official instructions, and other non-human faults.
  5. Provide valid proof of purchase (such as order number, invoice or receipt) and product SN (serial number).

The warranty service does not cover the following situations

The Speediance warranty policy does not apply to any non-Speediance branded hardware products or any software (even if packaged or presented with the Speediance hardware). Speediance is not responsible for any damages resulting from failure to follow the instructions for use of Speediance products or for any loss or damage of data caused by the products. The warranty does not cover the following situations:

  1. Damage caused by non-manufacturing factors, including but not limited to operating errors.
  2. Damage caused by unauthorized modifications or disassembly not in accordance with official instructions.
  3. Damage caused by improper installation, use or removal, or failure to comply with official instructions or manuals.
  4. Damage caused by unauthorized service providers.
  5. Damage caused by unauthorized circuit modification, incompatible or misused batteries and chargers.
  6. Damage caused by training not performed in accordance with the instructions in the user manual.
  7. Damage caused by exposing the product to extreme environments, such as high temperatures or corrosive environments.
  8. Damage caused by operating the product in an environment with electromagnetic interference or interference from other wireless devices.
  9. Damage caused by operating the product beyond the initial strength specified in the product manual.
  10. Damage caused by forced training due to aging or damage of parts.
  11. Damage caused by reliability or compatibility issues with unauthorized third-party parts.
  12. Damage caused by operating the device with a weak or defective battery.
  13. Loss or damage of data caused by failure to operate the product in accordance with official instructions or manuals.
  14. Any software programs, whether provided with the Product or installed subsequently.
  15. Direct or indirect damage caused by the installation or removal of the product, such as damage to other personal belongings, walls or floors.
  16. Wear, rust and performance degradation caused by normal use of the product.
  17. Damage caused by force majeure events such as fire, flood, earthquake, power failure, etc.
  18. Damage caused by use of the product for commercial purposes, such as a gym, restaurant, multi-residential facility, or personal training studio.
  19. Failure or damage to any third party product, including any product that has been incorporated into the Speediance product at your request.
  20. Damages resulting from non-Speediance technical or other support, such as assistance with “how-to” questions or inaccurate product setup and installation.
  21. Products or parts with identification labels that have been altered or removed.
  22. Cosmetic damage not caused by manufacturing or shipping, including but not limited to scratches, dents, and discoloration of the plastic.
  23. Damage caused by intentional damage to the product or unauthorized modification, including tampering with product operating documentation.

How to obtain warranty service


If the product fails to operate in accordance with the terms of the warranty during the warranty period, you must contact Speediance (e-mail after-sales@speediance.com) within 30 days of discovery of the failure for after-sales service. To obtain warranty service, you must provide valid proof of purchase (such as an order number, invoice or receipt) and the product's SN number. Services not covered by the Speediance Limited Warranty may incur charges.

Speediance Solutions

  1. When contacting Speediance after-sales service, please clearly describe the problem you are experiencing with your product.
  2. Initial Troubleshooting: Speediance will attempt to identify and resolve your issue via phone, email, online chat, or remote assistance. In some cases, Speediance may recommend downloading and installing specific software updates. If these measures do not resolve the issue, you may be asked to send the product to Speediance for further evaluation. Speediance will inspect the returned product and if it is found that the performance failure is caused by non-human factors within the warranty period, Speediance will bear the cost of replacement, repair and round-trip logistics. If the product does not meet the free warranty conditions after inspection, we will charge the corresponding inspection fee, replacement parts fee, shipping fee, labor fee, and tax based on the specific inspection results. You can choose to pay for the repair or send the original product back. Shipping and postage to return the original product will be at your expense.
  3. On-site repair service: During the warranty period (non-human-caused problems), Speediance provides free repair parts. If you need on-site repair, you can contact Speediance or an official authorized dealer to request this service. However, you will be responsible for labor costs, accommodation costs (if the distance between you and the maintenance center or sales outlet exceeds 150 kilometers one way), transportation costs, and additional elevator costs.
  4. Repair and Replacement Options: Depending on the specific circumstances of the damage, Speediance may provide repair services, including repairing defective parts or replacing them with refurbished items of the same type. These refurbished products have been tested to ensure they function and look like new. Any replaced parts may bear different serial numbers. The replaced product or part will have the same warranty coverage as the original product during the remaining warranty period.
  5. Service availability and local differences: Speedicance may not be able to provide after-sales service in certain areas, and the content of after-sales service policies may vary by location. Speediance will charge additional fees for services outside the standard scope. For local information, please contact Speediance After Sales Service.

General Statement

  1. NON-TRANSFERABLE WARRANTY: The Speedicance Limited Warranty is valid only to the original purchaser. If you sell this product, the limited warranty will not transfer to the new owner. For products purchased as a gift, the Limited Warranty applies to the owner of the original App Account associated with the product. The replacement product does not come with a new warranty, but inherits the remaining warranty period of the original product and enjoys the same warranty service.
  2. Product Diagnosis: Speediance will perform a diagnosis on the returned product. If the defective product falls under the limited warranty policy, Speediance will bear the cost of replacement, repair and round-trip logistics.
  3. Out-of-Warranty Repairs: If Speediance determines that the fault or defect is not covered by the warranty policy, you may choose to pay for repair services and Speediance will provide a repair quote. Speediance will not begin repairs without your consent. If you do not agree to the repair quote, Speediance will return your product and you may be responsible for the logistics costs.
  4. Normal Wear and Tear: As your training increases, the resistance wires and pulleys may wear out due to long-term friction. This is considered normal wear and tear and not a defect in material or workmanship. For your training experience and safety, you need to check the appearance of the resistance line regularly. If you notice any abnormalities such as thinning, cracking, disconnection or wear, stop training immediately and contact Speediance to replace the cable. Please note that checking and replacing cables is part of routine maintenance. During the warranty period (non-artificial issues), Speediance provides free replacement materials. You will need to replace the cable yourself. If you need home repairs, you can contact Speedic or an authorized dealer for repairs, but you will need to pay for labor, transportation, and accommodation costs (if the one-way distance from your location to the repair center or sales point exceeds 150 kilometers). Whether you replace the cable yourself or entrust a third party to replace it, you must fully understand the structure and complexity of the equipment to avoid physical damage and safety hazards caused by improper operation, and bear the risks and expenses at your own expense.
  5. No global warranty: Speediance does not provide a global warranty; customers can only get warranty service at designated repair centers. However, customers can pay an additional fee to get cross-region repair services.
  6. Remote repair: If customers in Area A need to send the product to a designated repair center in Area B, they must obtain Speediance's consent and bear the tariffs and customs clearance fees.
  7. Proper Packaging: If you need to return a product to Speediance for repair, please contact Speediance for proper packaging. Package product according to Speediance standard packaging guidelines or use original packaging. During delivery, the product is inspected for safety to ensure that the packaging is intact and any special labels or instructions provided by Speediance are attached. Any damage caused by improper packaging will be the responsibility of the customer. If you do not have the original packaging, you will be responsible for any additional costs incurred by using alternative packaging.
  8. Data backup: If the product retains user-generated data, this data may be lost during repair. Therefore, please back up your data before sending your product for repair. If data is lost due to failure to back up data before repair, the customer shall bear the responsibility.
  9. Removal of Customized Decorations: Please remove any customized decorations and items (including but not limited to decorative stickers, paintings, etc.) from the product before sending it for repair. Speediance is not responsible for damage or loss of these customized decorations and items.
  10. Unrepairable Products: For products covered by the warranty, if Speediance determines that the product cannot be repaired, or you choose not to repair the product after learning about the repair situation, Speediance will return the original product to the shipping address you provided.
  11. Post-Repair Shipping: Once repairs are completed, Speediance will ship the product to the address provided by the customer. If the shipping information provided is incomplete, Speediance will attempt to contact the customer to obtain the complete address or information necessary to complete the delivery.
  12. Incorrect or incomplete address: If the delivery address you provide is incorrect, incomplete or you refuse to accept the delivery, the resulting losses, including the transportation costs, handling costs, storage costs, etc. for re-shipping or return, shall be borne by the customer.
  13. Timely receipt of returned products: Please sign for returned products promptly. If Speediance is unable to contact the customer through the registered contact information for a long period of time, or the product is returned to Speediance due to unsuccessful or refused delivery, or there are unpaid after-sales service fees, Speediance will store the product for 90 days. Speediance will charge a storage fee of USD 30 per day starting at the end of the storage period. When the storage fee equals the residual value of the product or after 90 days, Speediance will dispose of the product in accordance with applicable law and may auction it off to pay the unpaid service fees. Speediance reserves statutory and other legal rights for unpaid fees, including storage fees up to $30 per day.
  14. Inspection on Receipt: Upon receipt, check the product for any defects. If there is a defect, please contact Speedian after-sales service within 24 hours of receipt; otherwise, the product will be considered to be in good condition and functioning properly. Late reports will not be accepted. If you have any questions about the after-sales service policy, please contact Speedians after-sales.
  15. Termination of warranty: Speediance reserves the right to terminate the warranty service if you use the product in violation of the official instructions or product manual, or use the product for illegal purposes.

Limitation of Liability


If the product is covered by the Speediance warranty, Speediance is only responsible for any loss or damage to the product while in its possession or during shipping (if they are responsible for shipping). Speediance assumes no responsibility for the loss or disclosure of any information stored in the Product, including confidential, proprietary or personal information. Speediance, its affiliates, suppliers, dealers or service providers shall not be liable for any damages resulting from corruption, loss, damage or disclosure of data, or for any special, incidental, punitive, indirect or consequential damages (including, but not limited to, loss of profits, revenue, goodwill or anticipated savings). Speediance’s aggregate liability shall not exceed the amount paid for the product and shall not apply to personal injury (including death), damage to real or tangible personal property.


Warranty coverage description


Speediance makes no warranties of any kind except as expressly set forth in this Limited Warranty. This includes any implied warranties of merchantability, fitness for a particular purpose, title or non-infringement, and any warranties arising out of trade, usage or course of dealing. SOME JURISDICTIONS MAY PROHIBIT THE DISCLAIMER OF WARRANTIES, AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.


Security and Privacy


By obtaining services under this policy, you authorize Speediance to store, use and process your product usage information and your contact information, including your name, phone number, address, email address, product usage data, training logs, etc. You agree and understand that Speediance needs to collect, process and use your information to provide product warranty, product improvement and customer service in accordance with this policy. We may contact you to inquire about your satisfaction with our services or to inform you of any product recalls or safety issues. When you decide to apply for after-sales service, Speediance may ask for your authorization to access, use and process the training data stored in your product. If you refuse to do so, Speediance may not be able to provide certain after-sales services. To achieve these goals, you authorize Speediance to transfer your information to any country in which we operate and to entities acting on our behalf. Speediance may disclose your information as required by laws and regulations or relevant policies. For more information, please refer to Speediance's privacy policy on the company's official website.